Frequently Asked Questions
Can't remember your password?
If, for any reason, you are unable to remember your password just
go to the Log In page then click onto "Send Me My Password".
Enter your registered email address then click "Send Me My
Password" and your new password will be emailed to you. If
you have any difficulties, call us on 0845-800-1020.
I have not received my order
Most products are usually delivered in 3-5 working days. Occasionally
due to postal delays they can take longer. We have to allow up to
14 days before we are able to start tracing lost parcels, unfortunately
we cannot do anything for you until this time has expired. Please
contact us if you do not receive your item(s) within this period
so we can help to retrieve your goods. We apologise for any delay.
I have ordered the wrong title
If the cancel option is no longer on your account the title will
be processed and posted within the next 24 hours. Please return
the goods unopened to the address below. Once we receive the item
we will be able to refund your card.
I have received duplicates in my order
Please return the duplicated item unopened to the address below
via recorded delivery. As soon as we receive the item we will refund
your card. We apologise for the inconvenience, if you have any problems
please do not hesitate to contact us.
My Country is not listed on the order page
At the moment we do not supply to Belgium, Denmark, Portugal or
any Country outside of the EU.
My goods are faulty or have been damaged in transit
Please return the item to the address below via recorded delivery
including the invoice and a small note explaining the reason of
return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 28 DAYS. As soon
as we receive the item and it has been tested we will either refund
your card or send a replacement disc. We apologise for the inconvenience,
if you have any problems please do not hesitate to contact us.
When is a title released?
If the title is not listed on the site then we do not have any information
regarding it. We add titles to the site as soon as we receive information
from the distributors.
I am having problems with Ringtone and Backgrounds orders.
Please see the Ringtones FAQ
I am having problems with Gadgets orders.
Please see the Gadgets Policy
Email Us
Please choose the email link whose subject most closely matches
your query:
