To return a faulty DVD, CD or game please telephone our call
centre 0845 800 1020 for return authorisation.
Simply
indicate the reason for your return, include the invoice with
your return, and wrap the package securely. (Usually the bubble
envelope in that they arrive in can be used for the return)
IMPORTANT:
PLEASE SEND RECORDED DELIVERY ONLY. The maximum postage refunded
for any recorded item refunded will be £2.00. We will
replace faulty disc with the same title or refund back to
a credit card if the title is no longer available. Please
note that our returns policy is only valid for 28 days from
receipt of goods
Please
post returns to the following address:
Gatica.co.uk
Returns
PO Box 192
Jersey
JE4 8RP
Refunds
You may return any unopened item within 7 days of receiving
it, for a full refund. We will refund your credit/debit card
once we have received and processed the item (please allow
up to 14 days). Please note that we can only refund delivery
costs if the return is a result of our error.
Exchanges
Unfortunately we cannot exchange discs unless they are received
faulty or the wrong title is received incorrectly.
Testing
We do test every single return, if a returned disc is found
not to be faulty by our independent test centre we will return
the discs with a postage charge not exceeding £2.00.
We advise you to check the disc on a second make and model
of machine before returning. We cannot be responsible for
incompatibilities caused by machines that have been modified
to disable regional encoding.
Problems
and Questions
If you have any problems with your order, please don't hesitate
to contact us:
